AB-210 D365 Sales AI Consultant Practice Questions: 20 Free Questions (2026)

About the AB-210 D365 Sales AI Consultant Beta Exam

AB-210 is officially titled 'Accelerating Sales Pipelines with AI in Dynamics 365' and earns the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate credential. It validates the ability to design and configure AI-enhanced sales solutions across the lead-to-cash process using Dynamics 365 Sales, Copilot in Dynamics 365 Sales, and Microsoft's three sales agents. The passing score is 700/1000 and the exam runs 120 minutes.

The exam targets functional consultants and business analysts who translate sales-process requirements into Copilot-assisted seller workflows. Microsoft recommends intermediate Power Platform configuration experience: you should be comfortable building model-driven apps, configuring the Dataverse security model, and building Power Automate cloud flows. You do not need to be a developer, but you do need to understand how conversational intelligence, predictive scoring, and agent automation fit together.

AB-210 is in beta as of May 2026, with general availability expected in June 2026. Microsoft typically publishes an 80%-off beta promo code (first 300 candidates) on the Microsoft Learn blog at beta launch — check learn.microsoft.com for the current code before you book. Our 500-question AB-210 pack at readroo.st/marketplace/ab-210-d365-sales-ai-consultant is built from the same official blueprint and covers every objective on the published outline.

AB-210 Replaces MB-280, Which Retires July 31, 2026 — Here Is What Changed

If you were studying for MB-280 (Dynamics 365 Customer Experience Analyst), AB-210 is your forward path. MB-280 retires on July 31, 2026 — you can still sit it until then, but AB-210 is the certification that maps to where Microsoft is taking the Dynamics 365 Sales role.

The scope changed deliberately. MB-280 was a broad Customer Experience credential that bundled Dynamics 365 Sales together with Customer Insights — Journeys and Customer Insights — Data. AB-210 drops Customer Insights entirely and goes deep on Sales. In its place you get three net-new domains built around AI agents that did not exist when MB-280 was written: the Sales Qualification Agent (automated lead qualification), the Sales Close Agent (autonomous and assisted deal progression), and the Sales Research Agent (account and competitive intelligence). Copilot in Dynamics 365 Sales, conversational intelligence, predictive scoring, and forecasting also get far more weight than they had in MB-280.

Practically: if you have MB-280-era knowledge of leads, opportunities, the product catalog, and the Dataverse security model, you already have AB-210 Domains 1 and parts of Domain 2. The new study load is the agent content — Domains 3 and 4 — which is where most candidates will spend their preparation time. The related MB-210 (Sales Functional Consultant) content was itself folded into MB-280 back in 2024, so there is a clean lineage: MB-210 → MB-280 → AB-210.

Quick Answer Key (for Scanning After You Try the Questions)

Try each question first. This key is here for post-test review. 1-B, 2-B, 3-B, 4-C, 5-B, 6-B, 7-C, 8-B, 9-A, 10-B, 11-B, 12-C, 13-B, 14-B, 15-B, 16-B, 17-B, 18-B, 19-C, 20-B. If you score 16+ you are exam-ready. The most commonly missed questions on this set are Q9 (Research-only vs Research and engage mode), Q13 (Sales Close Agent Research vs Engage), Q5 (agent capacity and Copilot credits), and Q11 (interpreting agent actions).

AB-210 Exam Domain Breakdown

Microsoft published five domains for AB-210, with these weightings: 1. Configure Dynamics 365 Sales core features for AI — 15-20% (prerequisites, mailboxes, business process flows, the timeline, the security model, Microsoft 365 integration, products and price lists) 2. Optimize AI-driven sales — 20-25% (Copilot, the Dataverse sales data model, agent prerequisites and capacity, the Sales accelerator, conversational intelligence, predictive scoring, relationship intelligence, forecasts and goals) 3. Qualify and prioritize leads by using AI — 15-20% (the lead and opportunity experience, predictive scoring fine-tuning, the Sales Qualification Agent) 4. Develop deals by using intelligent opportunity research — 25-30% (opportunity management, opportunity products and pricing, the Sales Close Agent, the Sales Research Agent, the research canvas) 5. Extend and enhance Sales — 10-15% (the Sales mobile app, Teams calling, SMS, Power Automate, Power Apps, Power BI)

The 20 questions below distribute as 4 from Domain 1, 4 from Domain 2, 4 from Domain 3, 6 from Domain 4, and 2 from Domain 5 — roughly matching the official weights. Domain 4 is the single heaviest at 25-30%, so if you miss two or more questions there, that is your priority study target. The full ReadRoost AB-210 pack is built off the same blueprint and contains 500 scenario-based questions with explanations plus 300 review flashcards.

Questions 1-4: Configure Dynamics 365 Sales Core Features for AI

Domain: Configure Dynamics 365 Sales core features for AI | Difficulty: Foundation 1. After a new Dynamics 365 Sales deployment, sellers report that emails they send from Outlook are not appearing on the contact timeline. What must you configure first? A) A business process flow on the Email table B) Server-side synchronization with each seller mailbox approved and tested C) A Power Automate flow that copies emails into Dataverse D) The Sales accelerator work queue

Correct Answer: B Mailbox tracking depends on server-side synchronization: each mailbox must be associated with the user, approved by an administrator, and tested so that the sync status is healthy. Until that is done, sent and received email will not flow onto the timeline. Business process flows guide stages — they do not sync mail. A custom Power Automate flow is unnecessary plumbing. The Sales accelerator surfaces work but does not handle mailbox sync.

Domain: Configure Dynamics 365 Sales core features for AI | Difficulty: Moderate 2. A sales manager must be able to see every opportunity in their business unit, while sales representatives should see only the opportunities they own. What is the supported way to achieve this? A) Create two model-driven apps, one per role B) Assign security roles where the manager role grants Business Unit read access to Opportunity and the representative role grants User-level read access C) Add a business process flow that hides records D) Use a Power BI report with row-level security instead of the Sales app

Correct Answer: B The Dataverse security model controls record visibility through security roles and their access levels. Granting Business Unit-level read on the Opportunity table to the manager role and User-level read to the representative role produces exactly the required visibility. Separate apps do not change record-level security. Business process flows guide a record through stages; they do not enforce read access. Moving reporting to Power BI does not solve in-app visibility.

Domain: Configure Dynamics 365 Sales core features for AI | Difficulty: Foundation 3. The sales team wants every opportunity to move through a consistent, guided set of stages — Qualify, Develop, Propose, and Close — with required fields enforced per stage. What should you configure? A) A Power Automate cloud flow triggered on opportunity update B) A business process flow on the Opportunity table C) A goal metric with a rollup field D) The opportunity pipeline view

Correct Answer: B A business process flow gives sellers a visual, stage-by-stage path and can require fields before a stage can be completed — exactly the requirement. A cloud flow automates background actions but does not present guided stages. Goal metrics measure attainment. The opportunity pipeline view visualizes deals but does not enforce a staged process.

Domain: Configure Dynamics 365 Sales core features for AI | Difficulty: Moderate 4. Your organization sells the same products in the United States and the European Union and must quote in USD and EUR. What is the correct way to configure pricing? A) Store a single price in USD and let Dynamics convert at runtime using the daily exchange rate B) Create one price list and add a currency field to each product C) Create a separate price list per currency and ensure each product has price list items in both, then select the correct price list on the opportunity D) Use a Power Automate flow to recalculate prices when the currency changes

Correct Answer: C Price lists in Dynamics 365 Sales are currency-specific. To quote in USD and EUR you create a price list for each currency, add price list items for every product in each, and choose the appropriate price list on the opportunity or quote. Relying on runtime conversion produces inconsistent quoted prices. A currency field on the product does not drive price list selection. A recalculation flow is unnecessary when native price lists already model this.

Questions 5-8: Optimize AI-Driven Sales

Domain: Optimize AI-driven sales | Difficulty: Hard 5. Before you can deploy the Sales Qualification Agent in a production environment, which prerequisite must be in place so the agent can actually run? A) Every seller must have an Outlook add-in installed B) Sufficient Copilot capacity and message credits must be provisioned, and billing must be configured for agent consumption C) A business process flow must exist on the Lead table D) The environment must be converted to a sandbox

Correct Answer: B The sales agents consume capacity. Before deployment you must provision sufficient Copilot capacity and credits and configure billing so the agent has consumption budget — without it the agent cannot process work. The Outlook add-in helps sellers but is not an agent prerequisite. A business process flow is unrelated to agent enablement. Production agents run in production environments, not sandboxes.

Domain: Optimize AI-driven sales | Difficulty: Moderate 6. Sales leadership wants recorded customer calls automatically analyzed for sentiment, talk-to-listen ratio, and mentioned competitors, with the insights surfaced to sellers. What should you set up? A) The Sales accelerator B) Conversation intelligence C) Relationship intelligence D) A Power BI dashboard embedded in the Sales app

Correct Answer: B Conversation intelligence analyzes recorded calls for sentiment, talk-to-listen ratio, keyword and competitor mentions, and action items, and surfaces those insights to sellers and managers. The Sales accelerator builds prioritized work lists. Relationship intelligence scores the health of customer relationships. A Power BI dashboard reports on data but does not analyze call recordings.

Domain: Optimize AI-driven sales | Difficulty: Moderate 7. The organization wants leads ranked automatically by their likelihood to convert, based on patterns in historical won and lost records. What must you configure, and what is the key prerequisite? A) Relationship intelligence — no prerequisite B) A goal metric with a rollup query C) Predictive lead scoring — which requires enough historical lead data for the model to train on D) A business process flow with a scoring stage

Correct Answer: C Predictive lead scoring builds and applies a model that ranks leads by conversion likelihood. The model must be trained on a sufficient volume of historical leads with known outcomes — that data volume is the key prerequisite. Relationship intelligence scores relationship health, not conversion likelihood. Goal metrics measure attainment. A business process flow does not produce a predictive score.

Domain: Optimize AI-driven sales | Difficulty: Hard 8. A VP of Sales wants a rolling quarterly revenue projection broken down by sales territory, updated as opportunities change. What combination should you configure? A) A single goal record for the whole company B) A forecast configured with the territory or sales-unit hierarchy, so projected, committed, and best-case figures roll up by territory C) A Power Automate flow that emails a spreadsheet each week D) Conversation intelligence reports filtered by territory

Correct Answer: B Forecasting in Dynamics 365 Sales is configured against a hierarchy — for territory-level projections you build the forecast on the territory or sales-unit hierarchy, and the projected, committed, and best-case columns roll up per territory and refresh as opportunities change. A single company goal cannot break down by territory. A weekly spreadsheet email is not a live projection. Conversation intelligence analyzes calls, not pipeline forecasts.

Questions 9-12: Qualify and Prioritize Leads by Using AI

Domain: Qualify and prioritize leads by using AI | Difficulty: Hard 9. Your organization wants the Sales Qualification Agent to research incoming leads and prepare suggested outreach, but a human seller must review and personally send any communication before it reaches the customer. Which mode should you configure? A) Research-only mode — the agent researches leads and prepares information for the seller but does not contact customers B) Research and engage mode — the agent researches and autonomously contacts customers C) Autonomous mode with human-in-the-loop disabled D) Engage-only mode

Correct Answer: A Research-only mode has the Sales Qualification Agent gather and synthesize information about a lead and prepare it for the seller, while leaving all customer contact to the human. Research and engage mode additionally lets the agent reach out to customers directly — which the scenario explicitly forbids. There is no "autonomous mode with human-in-the-loop disabled" or "engage-only" option for this agent.

Domain: Qualify and prioritize leads by using AI | Difficulty: Moderate 10. When you configure the Sales Qualification Agent, what determines which leads it works and how it prioritizes them? A) The agent works every lead in the system in creation order B) You configure the lead segment or criteria the agent should act on, and it uses lead data and signals to research and prioritize them C) The agent only works leads manually flagged by a manager D) Prioritization is fixed and cannot be configured

Correct Answer: B You scope the Sales Qualification Agent to a defined set of leads — by segment or criteria — and the agent then researches those leads and prioritizes them using available lead data and signals. It does not blindly process every lead in creation order, it is not limited to manager-flagged leads, and its prioritization is driven by configurable scope and lead data rather than being fixed.

Domain: Qualify and prioritize leads by using AI | Difficulty: Moderate 11. A seller asks why the Sales Qualification Agent deprioritized a particular lead they expected it to pursue. Where do you direct them to understand the agent’s decision? A) The Dataverse audit log for the Lead table B) The agent’s activity and work output, where it records the research it performed and the reasoning behind its actions on each lead C) The server-side synchronization status page D) The forecast configuration screen

Correct Answer: B The sales agents record what they did and why on each record they touch — interpreting agent actions means reviewing that activity and reasoning output. That is where a seller sees the research the agent performed and the rationale for prioritizing or deprioritizing a lead. The Dataverse audit log tracks field-level changes, not agent reasoning. Sync status and forecast configuration are unrelated to agent decisions.

Domain: Qualify and prioritize leads by using AI | Difficulty: Foundation 12. A sales operations manager needs to monitor how many leads the Sales Qualification Agent has researched and qualified over the last month, and whether it is keeping up with inbound volume. What should they use? A) The conversation intelligence call dashboard B) The Outlook add-in C) The agent monitoring and analytics views for the Sales Qualification Agent D) A business process flow report

Correct Answer: C Monitoring the Sales Qualification Agent is done through its dedicated monitoring and analytics views, which show throughput — leads researched, qualified, and outstanding — so operations can see whether the agent is keeping pace with inbound volume. Conversation intelligence dashboards cover calls. The Outlook add-in is a seller productivity tool. Business process flow reports track stage progression, not agent throughput.

Questions 13-18: Develop Deals by Using Intelligent Opportunity Research

Domain: Develop deals by using intelligent opportunity research | Difficulty: Hard 13. What is the difference between the Sales Close Agent in Research mode and the Sales Close Agent in Engage mode? A) Research mode runs in sandbox environments only; Engage mode runs in production B) Research mode surfaces insights and recommended next steps for the seller to act on; Engage mode can additionally take actions and communicate to move the deal forward C) Research mode is free; Engage mode requires a separate license D) There is no difference — they are the same feature with two names

Correct Answer: B The Sales Close Agent in Research mode analyzes the opportunity and surfaces insights and recommended next steps for the seller. In Engage mode it goes further: it can take actions and communicate to progress the deal. The distinction is about how much the agent does autonomously, not about environments, licensing tiers, or naming.

Domain: Develop deals by using intelligent opportunity research | Difficulty: Moderate 14. Before a major renewal meeting, a seller wants a synthesized brief on the account: recent news, stakeholders, prior interactions, and competitive context. Which agent and surface support this? A) The Sales Qualification Agent, viewed in the lead grid B) The Sales Research Agent, with its findings reviewed on the research canvas C) The Sales Close Agent in Engage mode D) Conversation intelligence

Correct Answer: B The Sales Research Agent gathers account and competitive intelligence — news, stakeholders, history, and context — and its output is reviewed on the research canvas, where the seller can analyze sales performance and account insights ahead of a meeting. The Sales Qualification Agent works leads, not deep account research. The Sales Close Agent progresses deals. Conversation intelligence analyzes calls.

Domain: Develop deals by using intelligent opportunity research | Difficulty: Foundation 15. A seller needs to add several products to an opportunity so the total estimated revenue is calculated automatically. What must be in place for the products to price correctly? A) A goal metric attached to the opportunity B) A price list selected on the opportunity, with price list items for each product being added C) A business process flow in the Develop stage D) The Sales Research Agent must be enabled

Correct Answer: B Opportunity products draw their pricing from the price list selected on the opportunity; each product needs a price list item in that list for the line and the rolled-up estimated revenue to calculate. Goal metrics measure attainment, not line pricing. A business process flow guides stages. The Sales Research Agent provides intelligence, not product pricing.

Domain: Develop deals by using intelligent opportunity research | Difficulty: Hard 16. You want the Sales Close Agent to be able to send follow-up communications to customers as part of progressing a deal, not just recommend them. What configuration is required? A) Enable the agent in Research mode and approve each message manually B) Configure and enable the Sales Close Agent in Engage mode, including the channels and guardrails it is allowed to use C) Add a Power Automate flow that sends email on opportunity update D) Grant every seller the System Administrator security role

Correct Answer: B For the Sales Close Agent to communicate with customers itself, it must be configured and enabled in Engage mode, with the permitted channels and guardrails defined. Research mode never communicates — it only recommends. A Power Automate flow could send mail but bypasses the agent and its guardrails. Granting administrator rights to all sellers is a serious security anti-pattern and does not enable agent engagement.

Domain: Develop deals by using intelligent opportunity research | Difficulty: Moderate 17. The Sales Close Agent has proposed a next step on an opportunity. The seller agrees with the direction but wants to adjust the wording before anything goes out. How is this collaboration intended to work? A) The seller must disable the agent, make the change, then re-enable it B) The seller reviews the agent’s proposed action and can accept, modify, or reject it before it is carried out — collaborating with the agent rather than being replaced by it C) The agent’s proposals are final and cannot be edited D) The seller files a support ticket to change the agent output

Correct Answer: B Collaborating with the Sales Close Agent means the seller stays in control: they review the agent's proposed actions and can accept, modify, or reject them before they are executed. Disabling and re-enabling the agent is unnecessary and disruptive. Agent proposals are not final or uneditable, and editing them does not require a support ticket.

Domain: Develop deals by using intelligent opportunity research | Difficulty: Foundation 18. A sales manager wants a drag-and-drop, stage-based visual of all open opportunities so they can see deals stuck in one stage at a glance. What should you configure? A) A goal with a rollup query B) The opportunity pipeline view C) Conversation intelligence D) A separate model-driven app per stage

Correct Answer: B The opportunity pipeline view presents open opportunities in a stage-based, Kanban-style layout that makes stalled deals obvious and supports quick updates. Goals measure attainment, not pipeline shape. Conversation intelligence analyzes calls. Building an app per stage is unnecessary and unmanageable.

Questions 19-20: Extend and Enhance Sales

Domain: Extend and enhance Sales | Difficulty: Moderate 19. Sales leadership wants an interactive revenue dashboard visible directly inside the Dynamics 365 Sales app, without sellers leaving the app to open a separate portal. What is the appropriate approach? A) Export the data nightly to Excel and attach it to a record B) Screenshot a Power BI report and store the image on the account timeline C) Embed a Power BI report into the Sales app so the dashboard renders inside the app experience D) Send the dashboard as a weekly email attachment

Correct Answer: C Embedding a Power BI report into the Dynamics 365 Sales app surfaces the interactive dashboard inside the app, so sellers see live insights without context-switching. Nightly Excel exports and screenshots are stale and non-interactive. A weekly email attachment is neither live nor in-app.

Domain: Extend and enhance Sales | Difficulty: Foundation 20. Sellers should be able to place and receive customer phone calls directly from within Dynamics 365 Sales, with call activities logged automatically. What should you set up? A) An SMS channel B) Teams calling (the Teams dialer) integrated with Dynamics 365 Sales C) Conversation intelligence only D) The Sales mobile app only

Correct Answer: B Setting up Teams calling integrates the Teams dialer into Dynamics 365 Sales so sellers can place and receive calls in-app, with call activities captured automatically. An SMS channel handles text messaging, not voice calls. Conversation intelligence analyzes calls after the fact but is not the dialer. The Sales mobile app is a client surface, not the calling capability itself.

How Did You Score?

17-20 correct: You are exam-ready. Check the Microsoft Learn blog for the current AB-210 beta promo code, book your seat, then drill edge cases — especially the three agents (Sales Qualification, Sales Close, Sales Research) and the Research versus Engage distinctions — in the full 500-question ReadRoost AB-210 pack at readroo.st/marketplace/ab-210-d365-sales-ai-consultant.

12-16 correct: Solid foundation, but you need a focused week. Concentrate on Domain 4 (Develop deals by using intelligent opportunity research) — at 25-30% it is the heaviest domain, and the Sales Close Agent and Sales Research Agent are where most candidates lose points. Make sure you can explain, without hesitation, when an agent only researches versus when it engages.

Under 12 correct: Start with the Microsoft Learn AB-210 study guide and the Dynamics 365 Sales learning paths. If you have MB-280 background, your existing knowledge of leads, opportunities, the product catalog, and the security model carries directly into Domains 1 and 2 — the new study load is the agent content in Domains 3 and 4. MB-280 retires July 31, 2026, so if you are mid-preparation, AB-210 is the certification to switch to. Once you have worked through the official training, come back to these 20 questions and then move on to the full pack.