MB-280: Microsoft Dynamics 365 Customer Experience Analyst

Microsoft Dynamics 365 Customer Experience Analyst

201 questions100 flashcards3 domains

Practice questions and flashcards for the MB-280 exam. Covers D365 Sales (leads, opportunities, quotes, forecasting), Customer Insights (data unification, segments, journeys, email marketing), and Dataverse/Power Platform integration (security roles, views, dashboards, Power Automate).

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Flashcards

100

Questions

201

Domains

Students

Sample Question

Manage customer engagement

A company needs to request payment from a customer after delivering products based on a confirmed sales order. Which record should the sales representative generate to formalize the payment request?

Invoice

Quote

Opportunity

Lead

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Exam Details

microsoftdynamics-365crmsalesmarketingassociate

Domain Breakdown

Domain	Weight	Items
Manage customer engagement	35%	105 items
Configure Customer Insights	35%	106 items
Manage Dataverse and Power Platform	30%	90 items

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