This exam retires on July 31, 2026
It is being replaced by AB-210. View the AB-210pack →
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Microsoft Dynamics 365 Customer Experience Analyst
Practice questions and flashcards for the MB-280 exam. Covers D365 Sales (leads, opportunities, quotes, forecasting), Customer Insights (data unification, segments, journeys, email marketing), and Dataverse/Power Platform integration (security roles, views, dashboards, Power Automate).
| Domain | Weight | Items | Coverage |
|---|---|---|---|
Manage customer engagement | 16% | 126 items | |
Implement Dynamics 365 Sales | 16% | 125 items | |
Configure and customize Dataverse and model-driven apps | 16% | 124 items | |
Demonstrate Dynamics 365 Customer Insights capabilities | 16% | 124 items | |
Extend and enhance Dynamics 365 Sales capabilities | 13% | 100 items | |
Configure Customer Insights | 13% | 100 items | |
Manage Dataverse and Power Platform | 10% | 75 items |
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Correct answer: Qualify the lead, which creates an opportunity, contact, and account automatically while keeping the lead history. This is one of 500 practice questions in the MB-280 MB-280: Microsoft Dynamics 365 Customer Experience Analyst pack on ReadRoost.
The MB-280 MB-280: Microsoft Dynamics 365 Customer Experience Analyst study pack on ReadRoost includes 500 practice questions and 320 flashcards, covering 7 exam domains including Manage customer engagement. Every question has a detailed explanation so you understand why each answer is right or wrong.
Yes. The MB-280 MB-280: Microsoft Dynamics 365 Customer Experience Analyst pack is mapped to the latest official exam objectives and is maintained by the ReadRoost team. You get flashcards with spaced repetition, timed practice exams, and AI-powered explanations.
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A company needs to convert qualified leads into opportunities while automatically creating associated customer records. Which action should a sales representative perform to ensure the lead's communication history is preserved?